OUR CUSTOMER CARE PROMISE
How do I track my order?
Tracking is available on Expedited Orders only.
To track your Expedited order, get in touch via email and we will follow up with tracking updates where available.
How can I contact your couriers?
Leave it to us!
We will follow up all courier enquiries relating to Expedited orders at your request.
How do I get in touch?
We will usually get back to you within 24 hours.
Do you provide International delivery?
We offer Regular International Shipping (7-10 business days*)
or Expedited Shipping (5-7 business days*)
How do I return an item?
Simply drop us an email via:
to arrange return of your item
What is your returns policy?
We accept returns on stock items.
Buyer pays return shipping costs.
We do not accept returns of custom orders.
We must receive a request to return within 14 days of the receipt of the item
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.